{"id":3410,"date":"2021-12-30T13:17:33","date_gmt":"2021-12-30T18:17:33","guid":{"rendered":"https:\/\/www.projectsanalytics.com\/?page_id=3410"},"modified":"2024-01-05T17:14:46","modified_gmt":"2024-01-05T22:14:46","slug":"support","status":"publish","type":"page","link":"https:\/\/www.projectsanalytics.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;||3px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Product Support<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Support Team Availability:<\/h2>\n<p>Monday &#8211; Friday\u00a0 8am EST to 8pm EST<\/p>\n<p>Weekend and holiday support is provided for high severity issues.<\/p>\n<h2>Response Times<\/h2>\n<p>Our goals for response time are based on the severity of the issue.<\/p>\n<ul>\n<li><strong>High Severity (2 business hours):<\/strong> An issue that prohibits the use of the software and its resolution is needed to avoid a significant financial burden to the business.<\/li>\n<li><strong>Medium Severity (1 business day):<\/strong> An issue that involves partial, non-critical loss of functionality of the software or impairs some operations, but allows the customer to continue using the software.<\/li>\n<li><strong>Low Severity (2 business days):<\/strong> This would address general usage questions and recommendations for product customization or modifications.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM0MTkifX0=@&#8221; button_text=&#8221;Buy Powerproject Licenses&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.23.4&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#991D11&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||9px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Submit a Support Request<\/h3>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<!--[if lte IE 8]><!-- [et_pb_line_break_holder] --><script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script><!-- [et_pb_line_break_holder] --><![endif]--><!-- [et_pb_line_break_holder] --><script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->  hbspt.forms.create({<!-- [et_pb_line_break_holder] -->\tregion: \"na1\",<!-- [et_pb_line_break_holder] -->\tportalId: \"6000873\",<!-- [et_pb_line_break_holder] -->\tformId: \"45e68d02-9f54-4d0b-8ad2-f0a45b51baae\"<!-- [et_pb_line_break_holder] -->});<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Product SupportSupport Team Availability: Monday &#8211; Friday\u00a0 8am EST to 8pm EST Weekend and holiday support is provided for high severity issues. Response Times Our goals for response time are based on the severity of the issue. High Severity (2 business hours): An issue that prohibits the use of the software and its resolution is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.projectsanalytics.com\/wp-json\/wp\/v2\/pages\/3410"}],"collection":[{"href":"https:\/\/www.projectsanalytics.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.projectsanalytics.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.projectsanalytics.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.projectsanalytics.com\/wp-json\/wp\/v2\/comments?post=3410"}],"version-history":[{"count":3,"href":"https:\/\/www.projectsanalytics.com\/wp-json\/wp\/v2\/pages\/3410\/revisions"}],"predecessor-version":[{"id":3460,"href":"https:\/\/www.projectsanalytics.com\/wp-json\/wp\/v2\/pages\/3410\/revisions\/3460"}],"wp:attachment":[{"href":"https:\/\/www.projectsanalytics.com\/wp-json\/wp\/v2\/media?parent=3410"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}